Pre-Order Guidelines

Here's a quick guide on how to join our Pop Market Pre-Orders. As of the moment, we are doing this per batch and all items are subject to availability. Eventually, we hope to have these on-hand and ready to ship in the future.

If you have any questions, please send us an email at custommood.ph@gmail.com 

Important Notes before we get started! Make sure to read these!

* By ordering, you have read, understood and accepted the terms and guidelines of our pre-orders.

  • There may be chances where stocks may easily run out from our suppliers especially for limited edition items.
  • Some official merchandise is limited to a few slots per batch. This is to manage everyone’s expectations on delivery timelines and availability.
  • If an item runs out with our suppliers before or after the pre-order period ends, a full refund will be given to the customer or they can opt to refund this as store credit which they can use for their next purchase. 

To know more about Custom Mood and our pre-orders, check out the following links:

How to Order:

  • Simply Add to Cart the items you want to pre-order then check-out
  • Payments shall also be completed upon check-out of the items. We will only be accepting paid orders within the given timeframe. 
For Debit/Credit Card via PayMongo Payments - full payment upon checkout
  • You do not need to send in your proof of payment to us. Your Paymongo transaction receipt serves as your payment proof.
  • If you wish to check if your payment went through, please message us on our Facebook page with your CM Order Number (ex: CM001) and Name
For Over the Counter, Online Banking (BPI, Unionbank, RCBC) and G-Cash via Bux.PH
  • You will be sent a unique and secured Bux.PH Payment link which you can use to pay via Over The Counter, Online Banking or G-Cash securely. 
  • A transaction receipt from Bux.Ph will be sent to you for successful transactions
  • Please note the these payments links have expiry dates, usually at the end of each pre-order schedule.
  • Once you have initiated your payment process, please note of the expiry timelines per method:
    • Over the Counter Payments: within 2 Days
    • Web Banking: within 60 mins
    • G-Cash: within 60 mins
  • Please send us your proof of payment to custommood.ph@gmail.com only. Use the subject “PAYMENT CONFIRMATION - Order Confirmation Number” 

Next Steps

Order Status (Updated Weekly)

  • Once the pre-order period is closed, please expect delivery and ETA to our Manila hub within 2-3 weeks depending on courier schedules. 
  • We will be updating all buyers via e-mail/SMS with regard to the progress of the orders. You will be able to track items via the link to be provided to you. 
  • Upon the arrival of the goods in Manila, please give us at least 3 to 5 days to organize everything before we ship out your orders to your respective shipping addresses. 
  • For faster transactions, please ensure that you complete all your details upon check-out including your contact number, email address, and complete address. 

PRE-ORDER SCHEDULE 

Timeline is subject to change if need to adjust schedule due to certain circumstances. All in GMT +8 timezone or Philippines time. 

 


  • We’re hoping to make our delivery schedules much faster. Please bear with us especially during this time.
  • Orders have different release dates as indicated in each of our product pages, we sometimes have to collate and wait for all releases to be delivered to our Korea hub to make shipping more affordable and fuss-free for you. 

  • Should you have any questions, please feel free to send us a message here or via our Facebook or Instagram account.