Frequently Asked Questions

Here are some of your frequently asked questions, answered!

Make sure to read our GUIDELINES before placing your orders: https://custom-mood.com/pages/pre-order-guidelines

What are your payment modes?

What are your local shipping modes?

Do you accept reservations before each pre-order batch/group?

  • Unfortunately, no. We have turned down many requests for this but we'd like to be fair to all fans who would like to purchase the items as well.

What if I order another item from Custom Mood, will it be shipped first?

  • Ideally, we will pack the orders together due to the shipping fees paid upon ordering. But customers can request for it, however additional shipping fees apply. You can request this at custommood.ph@gmail.com

What if I want to cancel my pre-order?

  • Ideally, we are hoping that all orders placed are final. However, should you need to cancel your orders, please send the request to custommood.ph@gmail.com

How long does my refund reflect back into my account?

  • For credit/debit card payments, it will take around 2-10 banking days to be reflected. For non-card payments, it will take around 5-7 banking days for us to send it back to your designated/authorized bank account. 

Feel free to let us know if you have any questions or inquiries at custommood.ph@gmail.com or send us a message!