Frequently Asked Questions

Here are some of your frequently asked questions, answered!

Make sure to read our GUIDELINES before placing your orders: https://custom-mood.com/pages/pre-order-guidelines

What are your payment modes?

  • We currently accept Debit/Credit Card (Mastercard & Visa) secured via Paypal, Paypal, Bank Deposit (BPI), G-Cash, Paymaya and over the counter options like LBC, Palawan, SM Malls, Robinsons Supermarket and more. 
  • Read more here: https://custom-mood.com/pages/payment-deliver

What are your local shipping modes?

Do you accept reservations? 

  • Unfortunately, no. This applies to special pre-ordersWe have turned down many requests for this but we'd like to be fair to all fans who would like to purchase the items as well. 

    What if I want to cancel my pre-order?

    • Ideally, we are hoping that all orders placed are final. However, should you need to cancel your orders, please send the request to custommood.ph@gmail.com

    How long does my refund reflect back into my account?

    • For credit/debit card payments, it will take around 2-10 banking days to be reflected. For non-card payments, it will take around 5-7 banking days for us to send it back to your designated/authorized bank account. 

    Feel free to let us know if you have any questions or inquiries at custommood.ph@gmail.com or send us a message!

    100% Authentic

    We only sell official merchandise from their original sources & artists

    Shipping Nationwide

    We ship nationwide in the Philippines and soon, worldwide.

    Our Guarantee

    Korea albums are counted on the Hanteo Charts

    Customer Service

    Our team is always ready and responside to your concerns and inquiries